Shopping Support

Our promotional programs are created to enhance your shopping experience by providing extra value through special offers and thoughtfully designed incentives. To maintain transparency and fairness, specific conditions apply to all promotions. Products purchased during a sale are considered final and cannot be returned or exchanged. Promotional codes cannot be combined, and only one code may be used per order. Introductory discounts for new subscribers are limited to a single use on a qualifying first purchase and are not eligible for reuse. Complimentary items offered as part of certain promotions are subject to availability and may not be combined with other offers.

Occasionally, qualifying online purchases may include additional benefits such as free shipping or complimentary sample items. These offers usually apply only to designated regions and are limited to one per order. Samples or bonus items are provided while supplies last and cannot be exchanged, returned, or redeemed for cash or store credit. If a specific sample is unavailable, it may be substituted with a similar item of equal value. Such offers are non-transferable and may be modified or discontinued at the discretion of the brand at any time.

Some promotions include special gifts with purchase when a minimum order value is met. These gifts are offered as a courtesy and are subject to availability. They cannot be redeemed independently, transferred, or applied to prior purchases. Gifts offered through promotions are limited-time offerings and may change without notice.

Gift services are available for select items to elevate special occasions. Hand-wrapped presentation may be offered for an additional fee and may require extra processing time to ensure quality. Gift wrapping typically uses premium materials and may include an option for a personalized note. Each item is wrapped individually, and once an order is placed, selections or messages cannot be modified. Gift services are final sale, not eligible for returns or discounts, and may be restricted by location.

New customers joining the mailing list may receive a welcome discount for use on a first qualifying online purchase. Certain products or custom configurations may be excluded, and regional restrictions may apply. Welcome offers are non-transferable, cannot be applied retroactively, and may be changed or withdrawn at any time.

Custom gift sets are prepared according to each order and selected preferences. Because these sets are personalized at the time of purchase, they are considered final sale and cannot be returned, exchanged, or discounted. Availability may be limited to specific regions, and configurations cannot be altered after checkout.

Some fragrance purchases may include complimentary accessories, and optional personalization services may be available for an additional fee. Personalized items require extra processing time due to their handcrafted nature. These items are final sale and cannot be returned or exchanged. Promotional discounts generally do not apply to personalized products and services, which may only be offered in certain regions.

Gift cards provide a versatile gifting solution and may be redeemed online or at participating retail locations. Digital and physical formats are offered separately, with fixed denominations. Gift cards are final sale, cannot be returned, and are excluded from promotional discounts. Availability and regional restrictions apply.

Subscription programs provide ongoing savings for recurring orders, allowing customers to receive selected items on a regular schedule. Subscriptions can be adjusted, skipped, or canceled before order processing. Notifications are typically sent prior to shipment to facilitate changes. Once processing begins, modifications may no longer be possible. Subscription discounts may have restrictions and may not apply to certain services such as gift wrapping.

Processing and shipping times vary depending on location and shipping method. Orders are processed within standard business timelines before shipment. Both processing and transit times should be considered, particularly during peak periods or holidays.

Operational closures on holidays may delay processing, including expedited orders, which will begin on the next business day. Customers are advised to plan accordingly during these times.

Customer satisfaction is a priority. While certain items are final sale, returns may be available for eligible products under the applicable return policy, and free returns may apply within defined guidelines. Promotional terms, shipping timelines, and policies are subject to change, and all offers are void where prohibited.