Return Policy

Our return policy is designed to give customers ample time and flexibility to evaluate their purchases and determine if they meet their expectations. We understand that occasionally a product may not feel right upon arrival, so we offer a thirty-day return window starting from the date the carrier confirms delivery. During this period, customers are welcome to contact us if they decide the item does not suit their needs.

To be eligible for a return, products must remain in their original condition, meaning they should be unused and free from any signs of wear, damage, or alterations. All items included in the original shipment must be returned as well, including packaging materials, tags, labels, inserts, seals, protective coverings, and any additional accessories or documentation that accompanied the product. Items should be carefully repackaged using the original boxes, sleeves, or padding to ensure safe return. A valid proof of purchase, such as an order confirmation email or digital receipt, is required to verify the transaction and process the return correctly.

To initiate a return, customers should contact our support team via email at voluspaofficial@outlook.com. Once a return request is submitted, our team will review the information to confirm that it complies with the requirements of our policy. If the request is approved, customers will receive a prepaid return shipping label along with detailed instructions for sending the item back. It is important to use the provided label and follow instructions exactly. Using a different carrier or altering the shipping method may cause tracking problems, delays, or result in the return not reaching our facility. Deviating from the approved shipping process could also delay or invalidate the refund. Throughout the return process, our support team is available to answer questions and provide guidance to ensure a smooth experience.

We encourage customers to inspect their order promptly upon delivery. Early inspection helps identify potential concerns such as transit damage, manufacturing defects, or incorrect items. Reporting issues promptly allows us to respond quickly and determine the best resolution, whether that involves a refund, replacement, or another solution. Reporting issues after an extended period can make it more difficult to verify the original condition of the item and may slow down resolution.

While most products are eligible for return, some items may be excluded due to hygiene, safety, or special handling requirements. If there is any uncertainty about whether a product qualifies, customers should contact us before returning it. For exchanges, the original item must be returned and approved before placing a new order for the replacement product. This process ensures accurate inventory management and a more efficient experience for everyone.

Customers in the European Union benefit from a fourteen-day cooling-off period, allowing them to cancel or return an order without providing a reason. This right exists in addition to our standard return policy. The same general requirements apply: items must be unused, undamaged, unwashed, and returned with all original packaging, tags, and materials intact. Proof of purchase is also required for processing returns under this provision.

Once a returned item reaches our facility, it undergoes inspection to confirm that all return conditions have been met. Customers will be notified of the outcome and whether the return has been approved. Refunds for approved returns are issued to the original payment method used at checkout. Most refunds are processed within ten business days, though processing times may vary depending on the customer’s bank or payment provider.

If a refund has not been received within fifteen business days after approval, customers should contact us at voluspaofficial@outlook.com so we can investigate and resolve the issue. Our goal is to make the returns process simple, transparent, and reliable. By following these steps and guidelines, customers can expect a smooth experience whenever a return is needed.