Shipping Policy

Delivery times are affected by numerous logistical factors, which means the arrival of an order can vary from one shipment to another. Each package travels through a multi-stage transportation system that involves various carriers, distribution centers, and processing facilities. The distance between the fulfillment center and the final destination plays a key role, as longer routes generally require more time in transit. Additionally, carrier capacity, regional demand, peak shopping periods, and overall shipping volume can influence how quickly a package moves through the system. Weather conditions, including storms, extreme temperatures, or natural events, may also delay or temporarily disrupt transportation. Under typical circumstances, most orders are delivered within approximately ten to twenty business days. This estimate refers to standard carrier performance and accounts only for business days, excluding weekends and public holidays. While this range serves as a general guideline, unforeseen circumstances may occasionally delay shipments, both domestic and international, even when an order is processed promptly.

Because shipping conditions can change at any time, we cannot guarantee a specific delivery date for any order. Once an order is confirmed and enters processing, shipping information such as the delivery address and route are finalized. At that stage, changes to shipping details are no longer possible, and packages that have entered the carrier’s system cannot be redirected. It is therefore important that customers carefully review all shipping information before completing their purchase. Providing accurate and complete address details allows carriers to efficiently sort and route packages, helping to prevent delays, misdeliveries, or returns due to incorrect information.

Once a package leaves our warehouse, responsibility for its movement shifts entirely to the shipping carrier. Shipments may pass through several distribution hubs, each with unique operational conditions. These centers may experience high volumes, limited staffing, security checks, or weather-related delays, any of which can impact delivery speed. Occasionally, a package may be temporarily held if the carrier encounters an issue with the delivery address or requires additional verification. In rare instances, an item may become unavailable after an order is placed. If this occurs, we will contact the customer promptly, remove the unavailable product from the order, and issue a refund for that portion of the purchase.

All orders are shipped with free delivery, regardless of order size or destination. Depending on the carrier and location, a signature may be required upon delivery, or someone must be present to receive the package. If a delivery attempt is unsuccessful, the carrier may attempt redelivery on a later date. Should multiple attempts fail, the package may be returned to us, resulting in the order being canceled and payment refunded to the original method. To avoid missed deliveries, customers are encouraged to monitor tracking updates and ensure availability during the estimated delivery period.

Order tracking is available at all times through our website, allowing customers to monitor each stage of the fulfillment process, from order confirmation to shipping and movement through the carrier’s network. These updates provide transparency and reassurance while awaiting delivery.

Certain circumstances may prevent an order from being processed or shipped. These include items that are out of stock, unsupported destinations, addresses requiring a physical location instead of a P.O. Box, or issues with payment verification. Errors in shipping or billing information may also result in delays or cancellations.

If a customer receives an item that differs from the order, they should contact us promptly to arrange a return and refund. Returns related to sizing are accepted, though a new order must be placed to obtain the correct size. If a shipment seems delayed beyond the estimated timeframe, customers should first check tracking information. If tracking shows no activity or prolonged inactivity, assistance is available by contacting us at voluspaofficial@outlook.com. Our team will review the situation and work to resolve any issues as efficiently as possible.